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Role Description
This role involves working as the first point of contact for customers experiencing technical challenges to ensure a complete end-to-end customer experience.
- Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem-solving.
- Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary.
- Prioritize and manage time effectively in a fast-paced environment.
- Develop and maintain technical expertise in assigned areas of product functionality.
- Provide feature explanation and Sales/Service Cloud standard methodologies.
- Provide peer mentorship to team members.
- Create knowledge base materials dedicated towards operational efficiency.
Qualifications
- Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline.
- Two (2) years of experience in the job offered or in any occupation in a related field.
- A related technical degree required (Computer Science, Engineering (any field)).
Requirements
- Sales Cloud
- Service Cloud
- Swarming framework
- Apex Web Services
- Lightning Web Components
- JavaScript
- SOQL
- SOSL
- Agile Methodology
- SFDC
- API Integrations
- VisualForce
Benefits
- Time off programs
- Medical, dental, vision, mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
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