Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
Role Overview
This role bridges the strategic and operational functions within Xometry Europe by combining Partner Network development and Production Case Management. The Manager will be responsible for both cultivating and maintaining a high-performing partner ecosystem and ensuring seamless project execution from order placement to delivery, with a focus on on-time performance, quality control, and customer satisfaction.
Key Responsibilities
Partner Network Management
- Build and maintain strong relationships with production partners across designated macro-regions (e.g., India, Turkey, Mexico).
- Identify and onboard new partners by assessing their technical capabilities, machinery, certifications, and pricing models.
- Act as the main liaison and advocate for partners, providing ongoing support and resolving issues to strengthen cooperation and partner satisfaction.
- Regularly evaluate and improve partner performance in terms of delivery speed, cost efficiency, and quality output.
- Proactively support partners with technical guidance and process alignment to meet project and Xometry standards.
- Collaborate with engineering, sales, and management teams to optimize partner integration and output quality.
Requirements for applicants
Qualifications & Competencies
- Education: A technical or business-related degree is beneficial (e.g., Engineering, Operations, Industrial Management), but not mandatory. We welcome candidates from diverse educational paths who can demonstrate relevant skills and experience.
- Experience: Minimum 2 years in production operations, partner/supplier management, customer success, or related fields.
- Technical Skills: Familiarity with manufacturing processes (e.g., CNC, 3D printing, sheet metal) is a plus, but not required. Comfortable working with ERP/CRM tools and MS Office.
- Communication: Strong oral and written communication in English (B2+ required); additional languages are a plus.
Soft Skills
Results-driven, adaptable, and comfortable navigating ambiguity in a digital-first environment. Able to multitask, prioritize, and collaborate cross-functionally.
Language skills
English B2/С1
Location
Remote
Holiday calendar
Bavarian holidays
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Originally posted on Himalayas
