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Role Description
As an Account Manager, you will be a key part of the Insurance Marketing Solutions sales team. You will work alongside the Account Executives, and together you will be responsible for ensuring customer satisfaction, revenue retention and growth of existing business.
- Act as the primary contact and support for existing customers
- Collaborate with internal and external teams to successfully onboard new customers
- Support our North Star goal, that customers view TransUnion as a trusted, integral marketing partner
Qualifications
- 3+ years of experience in account/relationship management or acquisition marketing experience, preferably serving the insurance industry
- Excellent communication, project management and problem-solving skills
- Strong business acumen and detail orientation
- Ability to establish positive, collaborative relationships with internal and external customers
- Proficiency using Microsoft Office Suite (i.e. Outlook, Excel, PowerPoint, Word) and familiarity with SalesForce
Requirements
- Direct marketing experience in life, health, P&C insurance or lead generation
- An understanding of the unique challenges and regulatory considerations within insurance and/or financial services marketing
- Experience managing, expanding and renewing high value contracts
Impact You’ll Make
- Serve as the primary point of contact for customers, building trusted relationships
- Collaborate with Account Executives to develop and execute overall territory and account strategies
- Ensure client satisfaction, revenue retention and growth
- Guide and support customers through the credentialing, contracting and implementation processes to ensure prompt and successful deployment of TU solutions
- Collaborate with the legal team to customize contracts (e.g. Statements of Work) for client engagements
- Communicate with customers on a regular, established cadence to review current projects, resolve issues and identify new opportunities
- Work with Account Executives to expand relationships, upsell/cross-sell, retain and renew existing contracts
- Work closely with the internal Sales Support team to complete necessary administrative tasks and ensure accurate billing
- Assist with industry research, marketing planning and prospecting activities that result in new revenue opportunities
Benefits
- Flexible benefits including flexible time off for exempt associates
- Paid time off for non-exempt associates
- Up to 12 paid holidays per year
- Health benefits (including medical, dental, and vision plan options and health spending accounts)
- Mental health support
- Disability benefits
- Up to 12 weeks of paid parental leave
- Adoption assistance
- Fertility planning coverage
- Legal benefits
- Long-term care insurance
- Commuter benefits
- Tuition reimbursement
- Charity gift matching
- Employee stock purchase plan
- 401(k) retirement savings with employer match
- Access to TransUnion’s Employee Resource Groups
- Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans
