jobs@lightupnet.de: Monitoring & Customer Communication GERMAN & FRENCH (100% Remote, Part-Time)
Headquarters: Frankfurt, Germany
URL: https://www.lightupnet.de
About Us
Lightup Network Solutions GmbH & Co. KG is a telecommunications and internet services provider based in Frankfurt, Germany. Founded in 1998, we have been operating for more than 25 years and today run various communication services with a fully remote, international team.
We place great emphasis on security, service quality, and customer care – and we are looking for support in the area of monitoring & proactive customer communication.
Responsibilities
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Monitor and analyze communication processes using internal tools (partly AI-assisted)
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Review and validate unusual activities according to internal criteria
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Proactively contact customers when additional information or support is required
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Communicate clearly and empathetically to assist customers in special situations
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Document and report activities for internal tracking and quality assurance
Requirements
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Fluent language skills in German, English, and French (spoken and written)
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Excellent communication skills – especially via phone and email
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High attention to detail, reliability, and sense of responsibility
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Experience in customer communication, call center, or support is a plus
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Basic understanding of telecommunications / IT is helpful, but not mandatory
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Independent, structured, and reliable way of working in a home office environment
Conditions
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Freelance position, not an employment contract
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Approx. 4 hours per day (Monday–Friday)
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Compensation: 1,000 EUR net per month
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Fully remote
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Onboarding and support through our team, including internal tools
Why Join Lightup?
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Meaningful role where your work directly contributes to customer protection and service quality
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Part of a small international team, fully remote
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A responsible position where you can make a real difference for our customers
