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Role Description
This role involves remotely supporting customers and/or onsite technicians in testing and turning up WAN and LAN equipment.
- Perform fault isolation and resolution in a methodical and thorough manner in accordance with SLA.
- Maintain, monitor, and troubleshoot within the roles of Incident Management (Return-to-Service), Problem Management (Reason for Outage), and Change Management.
- Work with the engineering department to develop customer and device specific knowledge base.
- Maintain operational procedures for all network infrastructure.
- Meet and exceed customer SLA or OLA metrics.
- Work with third party vendors to remediate and resolve customer issues.
Qualifications
- 3 years of technology experience in Networking.
- ITIL foundation knowledge and certification.
- Hands-on experience with Cisco routers, Catalyst switches, Nexus switches, WLCs & Meraki devices.
- Experience with HP, Aruba switches, routers & WLCs.
- Experience with SD WAN – Silver Peak, Velo Cloud, etc.
- Good level of understanding of virtualization concepts.
- Knowledge of Public Clouds like Azure, AWS, Google.
- Automate tasks and monitor their effectiveness.
- Hands-on experience with routers, switches, wireless controllers (Cisco, Aruba, and Meraki).
- Proficient with standard troubleshooting practices and methodologies.
- Ability to think through problems and visualize solutions.
- Knowledge of application transport and network infrastructure protocols.
- Good analytical and problem-solving skills.
Company Description
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.
