Headquarters: Dubai, UAE
URL: https://recruitgo.com
The Mission
RecruitGo is pivoting our post-sales function from reactive support to proactive growth. We are looking for a Head of Account Management to lead this transformation. You will take charge of a team of 3 Account Managers, training them to move beyond “ticket solving” and into true strategic partnership.
You will define the playbook for retaining and upselling our clients while personally managing a portfolio of our most strategic accounts.
Core Responsibilities
1. Team Leadership & Coaching (The “Coach” Role)
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Transform the Culture: Shift the team’s mindset from “Customer Support” (reactive) to “Account Management” (proactive).
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Shadow & Train: Join client calls with your team to provide live coaching on negotiation, objection handling, and upselling techniques.
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Standardize Success: Build the “RecruitGo Client Journey,” defining exactly what happens at Day 1, Day 30, and Day 90 to ensure retention.
2. Personal Account Management (The “Player” Role)
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Manage VIPs: Personally handle our Top 20+ strategic clients. You will model the behavior you expect from the team.
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Drive NRR: Own the Net Revenue Retention target for the entire department. Your goal is to ensure our clients grow their headcount with us year-over-year.
3. Operational Efficiency
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Gatekeeper of Focus: Work with our Operations Team to ensure administrative tickets (payroll, taxes) are routed to Ops, freeing up your AMs to focus on relationship building and revenue.
The Ideal Candidate
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Leadership Experience: You have managed a team of CSMs or AMs before and have a track record of improving their performance.
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Sales DNA: You don’t view “upselling” as a dirty word. You understand that helping a client hire their next employee is the best way to serve them.
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Process Builder: You have built Playbooks / QBR structures from scratch. You don’t just follow a process; you create it.
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Metric Oriented: You know how to track NRR, Churn, and Expansion Revenue.
To apply: https://weworkremotely.com/remote-jobs/recruitgo-head-of-account-management
