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Role Description
The Sales Support Representative promotes CenterWell Specialty Pharmacy by supporting Field Sales Reps and the provider offices in their territories. This position uses clinical knowledge partnered with a Sales Mindset to increase prescriptions sent to CenterWell Specialty Pharmacy while also providing an excellent experience for our providers and patients.
- Building and maintaining relationships with the medical staff of physician offices over the phone and via email to increase market share.
- Monitoring prescriptions in process at CenterWell Specialty Pharmacy to ensure a smooth experience for the provider and patient.
- Intervening when necessary to prevent cancellations or negative experiences.
- Resolving inquiries received by physician offices including but not limited to researching patient copay assistance, expediting prescription processing, resolving delayed orders, prior authorizations, etc.
- Participating in Sales Initiatives to increase Pull Through of prescriptions and utilization of CenterWell Specialty Pharmacy.
- Partnering with their aligned Sales Team member to communicate patient benefits for using CenterWell Specialty Pharmacy.
Qualifications
- Certified Pharmacy Technician
- Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT
- Must have an active license with the Board of Pharmacy in the state of residence (Ohio, Arizona, Florida and/or Texas)
- 1 or more years of experience in sales, customer service and/or related field
- Excellent written and verbal communications skills
- Proficient in Microsoft Office Programs
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Requirements
- Specialty pharmacy experience
- Prior ScriptMed, CoverMyMeds experience
- Experience in a sales support position assisting a sales team, field sales agents and/or an aligned sales territory
- Experience in collecting, preparing, organizing, and presenting documents in support of meetings
- Associate’s or Bachelor’s degree in Business or related field
Benefits
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
- Many other opportunities
Additional Information
- Work Hours: An 8-hour shift Monday-Friday for the hours of 8 a.m.-4:30 p.m. PST/MST, 11:00 a.m.-7:30 p.m. EST
- Work Style: Remote Work at Home/Remote
- Travel: Occasional travel to Humana’s offices for training or meetings may be required.
- Pay Range: $43,000 – $56,200 per year
