At Tekton Labs, we empower organizations with AI-driven, automated, and scalable Salesforce solutions. We’re seeking a Salesforce Solutions Engineer with strong Sales Cloud and Service Cloud expertise, capable of handling both custom development and hands-on administration.
If you’re passionate about creating efficient workflows, customizing user experiences, and integrating platforms, this is your chance to join a high-performing, fully remote team with a real business impact.
Key Responsibilities
Custom Development & Configuration
- Customize and develop Salesforce NPSP Sales and Service Cloud features, including objects, fields, layouts, record types, and user interfaces.
- Build and maintain Visualforce pages, Lightning Web Components (LWC), and Apex classes/triggers.
- Automate business processes using Flows, Workflow Rules, and Process Builder.
- Design and configure queues, assignment rules, Omni-Channel routing, and approval processes to streamline operations.
Administration & Support
- Manage users, roles, profiles, and permission sets.
- Monitor and maintain data integrity and system performance.
- Troubleshoot technical issues and ensure system reliability.
- Stay up to date with Salesforce platform updates and recommend improvements.
Integration & Reporting
- Integrate Salesforce with external platforms using APIs or middleware.
- Develop and maintain dashboards and complex reports to support business decision-making.
- Support CTI system integrations and customer service workflows.
Required Qualifications & Experience
✅ Must-Have:
- 3–5 years of experience in Salesforce development and administration.
- Strong command of Apex (classes, triggers, test coverage).
- Proficiency in LWC and Aura Components.
- Deep knowledge of Sales Cloud and Service Cloud features and data models.
- Experience with Flows, Workflow Rules, and Process Builder.
- Solid grasp of Salesforce API integrations and data tools.
- Experience with reports, dashboards, and performance metrics.
- Hands-on with GitHub or Bitbucket, version control and Gearset.
- Familiarity with Agile workflows (Jira, Bitbucket).
✨ Nice-to-Have:
- Experience with CTI integrations.
- Experience customizing UI with JavaScript, HTML, and CSS.
Salesforce certifications such as:
- Platform Developer I (preferred)
- Sales Cloud Consultant
- Service Cloud Consultant
Soft Skills
- ✔ Excellent organizational and problem-solving skills.
- ✔ Strong communicator and collaborator with cross-functional teams.
- ✔ High attention to detail and commitment to documentation.
- ✔ Comfortable working autonomously and handling changing requirements.
Why Join Tekton Labs?
- Join impactful Salesforce projects focused on Sales & Service process optimization.
- Gain exposure to full-cycle development, administration, and integration.
- Be part of a remote-first, Mountain Time-aligned agile team.
- Focus on quality, innovation, and continuous learning.
Location Requirement
- This role is open exclusively to candidates located in LATAM. Applications from other regions will not be considered.
- Ready to Join? Apply Now!
Submit your CV and any relevant certifications, and help us transform CRM solutions through smart engineering!
