Job Summary
Assists patients and clinics with inquiries.
Essential Functions
- Answers patient inquiries regarding accounts and responds to voicemails within 2 Business Days
- Processes received mail within timely manner (2 Business Days)
- Processes and posts credit card payments daily in accordance with policy
- Verifies insurance coverage as communicated by the patient prior to adding coverage in the Athena software and sets the claim for rebilling
- Establishes payment arrangements according to policy(s) as requested
- Closes Payment/Deposit batches daily/monthly as requested
- Logs calls in Ticketing System for both inbound and outbound calls
- Performs other duties as assigned.
- Complies with all policies and standards.
Qualifications
- H.S. Diploma or GED required
- 1-3 years experience resolving patient concerns including a general knowledge of insurance billing requirements and account follow-up procedures; or equivalent combination of education and experience required
Knowledge, Skills and Abilities
- To perform this job successfully, an individual must have knowledge of general computer applications and practice management systems.
Originally posted on Himalayas
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