Work Hours: United States Eastern Time (9 AM – 6 PM EST)
Salary Range: USD $1200-1500 per month
About BitByBit (BBB):
BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. We’re seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment.
Responsibilities
- Deliver exceptional customer service to end users via phone and email.
- Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure.
- Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices.
- Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving.
- Monitor, diagnose, and troubleshoot network and server issues.
- Deploy and manage antivirus solutions, backups, and applications.
- Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters.
- Perform website and DNS administration tasks.
- Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V.
Requirements
Skills
- Strong time-management, prioritization, multi-tasking, and problem-solving abilities.
- Exceptional critical, analytical, and strategic thinking.
- Strong command of the English language, with the ability to communicate effectively with US-based clients.
- Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025).
- Experience with Microsoft O365 administration.
- Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix).
- Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred).
- Ability to work Eastern Time (9:00 AM – 6:00 PM Eastern)
Experience
- Minimum of 1 year in a Managed Services IT environment preferred.
Education
- Bachelor’s degree in a technical field (preferred) or equivalent experience.
- Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus.
Benefits
- Salary Range: USD $1200-1500 per month
- Certification training opportunities.
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