This is a remote position.
Job Highlights:
- Contract type: Independent Contractor
- Schedule: European business hours (9 AM to 5 PM, with potential extension to 6 PM)
About the Company
Our client is a cutting-edge fashion brand redefining the jewelry industry through a seamless blend of style, innovation, and technology. At the core of their customer experience is a proprietary communication app that sets a new standard for premium, personalized service in the e-commerce space. As the brand continues to expand across Europe, they’re searching for dedicated and passionate individuals to become the voice of the brand and deliver exceptional support that reflects the luxury nature of their products.
Why Join Us?
We value people who go beyond the basics. If you bring logical reasoning, an excellent work ethic, enthusiasm, and a genuine desire to grow with the brand, we’re happy to reward that effort—with above-market hourly pay for those who truly stand out. This is an opportunity to grow with a forward-thinking company that recognises and appreciates talent.
The Role
Step into the world of luxury fashion and exquisite jewelry as a Customer Support Agent. You’ll play a crucial role in supporting a tech-driven, trend-savvy brand by using their bespoke communication app to assist customers across every touchpoint—from discovery to delivery.
This role isn’t just about answering queries—it’s about enhancing each customer’s journey with style, empathy, and expert guidance, ensuring that they feel valued and well cared for at every step.
Key Responsibilities
- Deliver prompt, polished, and friendly customer support through the company’s proprietary communication app
- Assist customers throughout the entire shopping experience—from product selection to post-purchase queries
- Provide real-time updates on order and shipment status
- Share detailed product knowledge and style advice to help customers make confident buying decisions
- Resolve issues with empathy, professionalism, and a solution-oriented mindset
- Maintain and update the brand’s FAQ and knowledge base to ensure accurate information
- Embody the brand’s values, voice, and tone in every customer interaction
- Collaborate with internal teams to relay customer feedback and support product or process improvements
Requirements
- Speaks with confidence and clarity and intuitively understands luxury-level customer care
- Excellent written and spoken English communication skills
- Prior customer service experience—ideally in fashion, jewelry, or high-end retail
- Strong logic and problem-solving skills; able to handle complex issues with ease
- Tech-savvy and adaptable to new digital tools and systems
- Passionate about fashion, jewelry, and current style trends
- Self-driven and comfortable working remotely without constant supervision
- Culturally aware and sensitive to a diverse, international customer base
- Highly organized and detail-oriented
- Available to work full-time during European business hours, with flexibility for extended shifts
- Must have a stable internet connection and a quiet, professional home workspace
We’re not just looking for someone who can do the job—we’re looking for someone who wants to grow with the brand and take pride in delivering premium service. If that sounds like you, we’d love to hear from you.
Benefits
Independent Contractor Perks:
- HMO Coverage for eligible locations
- Permanent Work from home
- Immediate Hiring
- Steady Freelance Job
Originally posted on Himalayas
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