This is a remote position.
Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.
Job Type: Full-time
Responsibilities:
- Manage incoming customer communications and scheduling through phone system and ServiceMate
- Process and audit job documentation ensuring completeness of materials, labor, photos, and notes
- Support job profitability tracking and financial documentation
- Coordinate with field technicians and subcontractors on job progress and updates
- Handle tenant/property manager communications and scheduling
- Prepare and process invoices following established procedures
- Monitor and follow up on parts orders and delivery tracking
- Support tender/project documentation and administrative requirements
- Maintain customer communication throughout project lifecycles
- Track and report on key performance metrics (call volumes, response times, job completion)
- Document and improve operational processes
- Coordinate with internal admin team on workload distribution
Scopes:
- Full-time position (38.5 hours/week dedicated to client)
- Primary focus on operational support and documentation
- Collaborative role working with existing admin team
- Initial focus on core operations with growth into process improvement
- Progressive responsibility increase as systems knowledge develops
- Direct interaction with field team, office staff, and customers
Requirements
- Strong English communication skills (verbal and written)
- Experience with business software systems (ServiceMate experience a plus)
- Detail-oriented with strong documentation skills
- Ability to manage multiple priorities in fast-paced environment
- Problem-solving mindset and process improvement orientation
- Customer service experience
- Basic understanding of construction/trades terminology preferred
- Comfortable learning new software systems
- Professional phone manner and email communication skills
Benefits
-
Permanent work from home
-
Immediate hiring
-
Steady freelance job
Originally posted on Himalayas
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