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Role Description
We are looking for a Customer Care Representative to join the Element Driver Support team. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, you will play a critical role in delivering value to customers and ensuring an exceptional client experience.
- Provide service to customers via telephone, chat, and email regarding first-level Web Support, Fuel Card, Vehicle Ordering, Title & Registration/Licensing, Toll Management, Insurance Cards, and Remarketing inquiries.
- Handle calls in an efficient manner, minimizing driver/client time to resolve issues.
- Strive for first call resolution.
- Exhibit applicable empathy during interactions, to ensure a superior customer experience.
- Assess customer needs, clarify information, research any issue, and provide solutions and/or alternatives.
- Meet personal/team qualitative and quantitative targets.
- Work effectively in a team environment, and when needed, provide back-up support for administrative tasks.
- Regularly attend work during scheduled shift.
Qualifications
- High school diploma or equivalent required.
- 1+ year(s) customer service work experience required, contact center experience preferred.
- Must be Bilingual in English and French.
- Excellent customer service and communication skills (verbal and written).
- Strong organizational skills, time management, and multitasking skills.
- Considers and appropriately incorporates perspectives from others.
- Demonstrates proficiency with Microsoft Office Suite including Word, Outlook, and Excel.
Requirements
- Quiet dedicated work area.
- Ability to keep all company-sensitive documents secure (if applicable).
- Access to a high-speed internet connection.
- Ability to attend in-office training, meetings, and events.
Benefits
- A culture of innovation, empowerment, decision-making, and accountability.
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles).
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles).
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