What You’ll Be Doing
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Serve as the first point of contact for users who need technical support
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Troubleshoot and resolve issues related to VoIP, platform access, integrations, and general system behavior
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Communicate clearly with users over chat, email, and occasional video calls
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Guide users step by step through technical solutions
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Document common problems and contribute to internal knowledge resources
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Collaborate with engineering, product, and success teams when needed
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Support new customers with onboarding and setup
What We’re Looking For
You must have:
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At least 1 year of experience in a technical support, helpdesk, or SaaS-related role
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Good understanding of VoIP systems or cloud-based platforms
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A personal computer and a stable internet connection
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Strong communication and problem-solving skills
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A proactive attitude and the ability to work independently
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Fluent English skills (both written and spoken) — this is a must
Nice to have:
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Familiarity with tools like HubSpot, Zendesk, or Intercom
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Some understanding of networking, APIs, or browser-based debugging
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Experience working in remote-first or startup environments
Why This Role is Worth It
We know we’re not a huge company (yet), but what we offer is real growth. You’ll learn fast, contribute to meaningful projects, and have room to grow into more advanced roles over time.
What you’ll get:
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Work from anywhere in Colombia
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A consistent 40-hour work week
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A supportive, flexible, and remote-first culture
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Ongoing learning opportunities and mentorship
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A clear path for growth in support, QA, CX, or product roles
Originally posted on Himalayas
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