Customer Service Specialist

Location: Remote (from Coimbra to the North of Continental Portugal)
Office Base: Braga
Start Date: 12 June 2025
Contract Type: Full-Time, Permanent

About the Role

Are you ready to take your career to the next level with one of the world’s most renowned premium automotive brands? We’re looking for passionate German-speaking Customer Service Specialists to join our dynamic support team. You’ll play a key role in delivering top-tier service experiences to clients across Europe all from the comfort of your home in northern Portugal.

️ What You’ll Do

• Be the voice of a leading global car manufacturer (brand confidential), handling inbound calls, emails, and chats

• Support customers with a range of topics from technical inquiries to general service support

• Ensure customer satisfaction by delivering clear, empathetic, and solution-oriented assistance

• Collaborate with internal departments to resolve complex cases

• Work in a fast-paced, multilingual environment with the highest standards of quality

Languages Required

• German C2 (native or near-native proficiency)

• English B2 (intermediate proficiency)

• Rotating Shifts: Monday to Sunday 24/7 operation

• 2 rotating days off per week

• Full remote working model (after initial training)

• Flexibility is key this role requires availability across different shifts, including nights and weekends

• Base Salary: 1,100 EUR/month (x14 months/year)