DEDICATED CUSTOMER SERVICE AGENT – eCommerce business expanding across Europe.
We are a fast-growing eCommerce business, with operations in Australia, the UK and France and we’re currently expanding across Europe.
We provide customers with essential health products to aid them in managing challenging health conditions. Our Customer Service representatives must be friendly, patient and empathetic.
You will be focused on sales and order management, helping our customers with product selection, and resolving any order issues.
We are very generous to our customers and we’re proud to offer an exceptional quality of service. Most of our business comes from repeat customers.
What we are looking for:
-
Native German speaker (preferably you live or have lived in Germany, and have a natural German accent)
-
Fluency in English (all training and interaction will be in English
-
Fluency in Italian, French or Spanish would highly regarded
-
Excellent phone manner and writing skills – we provide support over the phone, email, chat, social media, etc.
-
At least two year of customer service experience, preferably in eCommerce
-
Confident and competent with using computers and multi-app tech stacks
-
Motivated, reliable and able to work independently, liaising with a global team via online tools
-
A home office set up that provides a quiet and professional environment, with reliable internet and power
What we offer:
-
Convenience of working from home, but still feeling like a part of a team
-
A fulfilling role that makes a meaningful, positive difference in many people’s lives
-
Competitive salary package, with an employment contract in your country of residence
-
Be a part of a friendly and easy-going team in a business with a fantastic employee-centric culture
All application must include your CV / resume and a cover letter describing:
-
How you would describe your German speaking ability, including your accent
-
How you would describe your English speaking, writing and translation capability
-
Whether you consider yourself to be an empathetic person, and why – please provide examples of two things you have done, or regularly do that show you to be an empathetic person
-
How you motivate yourself to work productively for the whole day when working remotely from home on your own.
-
Anything else you think we should know about you!
NOTE: any applications without a cover letter will not be considered
Originally posted on Himalayas
Share: