Dutch B2B Technical Support Advisor (part-time, remote)
Hello Dutch Tech – Gurus
Are you looking for a career change with a forward-thinking global organization?
Then, come be part of an award-winning company and join a successful team that will 🚀 boost🚀 your career!
ManpowerGroup on behalf of its client, a global technology and services leader is looking for highly dexterous and digital-savvy Dutch speakers to work part time, 20 hours per week.
📌 HQ Location: Athens
📍 Working Model: Fully remote
🖋️You will be reporting to Technical Support Supervisor
What you will do:
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Management of incoming video-calls
- Build sustainable relationships of trust through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents
- Ask probing question to identify the technical issue faced by the end user and support with the troubelshooting steps needed
- Work 3 days per week; Monday Wednesday 10:00-18:00, Friday 10:00-14:00 FIXED SCHEDULE 💃
Requirements
What we are looking for:
· Native or near-native Dutch speakers
· Fluency in English
· Clear Communication Skills
· Tech savvy/Knowledge of MS office tools
· Enthusiastic, patient, empathetic, multi-tasking and communicative
Benefits
💰 Competitive compensation
💸 Rewarding bonus scheme
✅ Permanent contract
💉 Private health care benefits
All candidacies will be treated with strict confidentiality.
If you feel this role is for you, then waist no time!
Originally posted on Himalayas
