We are seeking a Remote Telechat Support professional to join our dynamic team. As a Telechat Support specialist, you will be responsible for providing exceptional customer service through chat support. This remote position offers the flexibility to work from anywhere while supporting our customers with their inquiries and technical issues.
Responsibilities:
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Respond to customer inquiries and provide technical support through chat
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Assist customers with troubleshooting and problem-solving
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Ensure customer satisfaction by resolving issues in a timely and efficient manner
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Document customer interactions and provide detailed notes for reference
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Collaborate with team members to improve processes and enhance the customer experience
Qualifications:
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Previous experience in customer service or technical support
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Excellent written communication skills
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Ability to multitask and prioritize tasks effectively
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Strong problem-solving skills
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Proficiency in using chat support software and tools
If you are a customer-focused individual with a passion for technology and a desire to work remotely, we encourage you to apply for this exciting opportunity!
Full time or Part Time
Benefits: Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays. These takes place after working for the company after 30 days., Working hours – Monday – Friday 9- 5, or flexible you can work anytime of your choice as long as working hours are completed
Compensation Range: $55K – $60K
Originally posted on Himalayas
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