At Jiffy.com, we are America’s destination for print-ready artwork and unmatched speed, empowering crafters, small business owners, and hobbyists to turn their creative visions into reality. With high-quality apparel, diverse transfer types, and seamless customization, we make the process fast, efficient, and fun. As we continue our rapid growth, we are looking for a VP of Operations to drive cross-functional process excellence, cost efficiencies, and scalable operational infrastructure to support our ambitious goal of reaching $1B+ in revenue.
As Jiffy moves deeper into the custom and organizational apparel space, we’re looking for a Strategic Account Executive who can manage and expand our highest-value B2B relationships. This role is all about unlocking long-term value—by delivering great service, growing wallet share, and acting as a trusted partner to customers who need fast, reliable apparel fulfillment at scale.
You’ll inherit and grow a portfolio of accounts with recurring or expanding needs—whether that’s employee swag, field team uniforms, large-scale events, or campus partnerships. You’ll work closely with internal teams to ensure smooth operations, while always staying one step ahead of customer needs.
Key Responsibilities
- Own a portfolio of strategic customers and develop deep, long-term relationships across stakeholders
- Identify upsell and expansion opportunities across departments or programs
- Ensure operational excellence across fulfillment, reorder flow, and delivery—solving problems before they arise
- Serve as voice of the customer internally—bringing back insights to influence product and service enhancements
- Build structured QBRs, forecasting, and account health reviews to track revenue growth
- Collaborate with sales leadership and marketing to refine our approach to strategic B2B customers
Requirements
Qualifications Skills
- 5+ years of experience in account management, customer success, or enterprise sales
- Experience working with high-volume apparel buyers, marketing departments, campus programs, or operations teams
- Someone who is equal parts relationship-builder and operator
- A track record of growing existing accounts through upsell, trust, and reliability
- Ability to navigate procurement, finance, and stakeholder complexity with ease
- High attention to detail—you pride yourself on follow-through and proactive service
- Strong communicator who can drive alignment both externally and cross-functionally
Benefits
Why Join Jiffy?
- Opportunities to grow within the company
- Generous compensation and employer paid benefits
- Annual wellness and professional development Stipend
- Perks of getting lots of clothing!
Originally posted on Himalayas
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