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Role Description
This role involves being a Subject Matter Expert in the CX domain and supporting sales through technology knowledge.
- Maintain Subject matter expertise in CX domain
- Support the closure of sales based on CX technology domain knowledge, including AI solutions with CX
- Address the CX technology conceptual challenges during the sales process
- Maintain a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients
- Maintain awareness of the competitive landscape, market pricing, and strategy
- Contribute to the knowledge base of NTT DATA’s solutions and services
- Work with relevant technology vendors to understand their solutions
- Uncover and understand client business goals around Client Experience
- Articulate the solution/deliverables that the client requires
- Conduct functional gap analysis and address business issues raised by clients
- Contribute to client workshops and presentations
- Establish relationships with multiple client stakeholders
- Spot new sales opportunities within an account
- Pursue and land qualified leads identified by client managers
- Support the sales process and position technology solutions
- Execute on the sales strategy and define your own plan to achieve sales targets
- Develop and maintain clear account plans for appropriate clients
- Scope and document solutions to meet customer requirements
- Identify, assess and highlight client risks
- Collaboratively work with sales teams to successfully close deals
- Use NTT DATA’s sales methodologies and tools to drive the sales process
- Develop and implement an opportunity plan for regular check-ins with stakeholders
Qualifications
- Demonstrate success in achieving and exceeding sales and financial goals
- Mastery in developing meaningful customer relationships up to C-level
- Delivery of engaging sales presentations
- Proficiency in team selling approach
- In-depth knowledge of competitors and ability to apply successful sales strategies
- Ability to define sales strategy
- Client-centric approach to understand customer problems
- Flexible to adapt quickly to short, new missions or urgent deadlines
- Negotiation skills to craft beneficial solutions
- Strong business acumen
- Client Engagement and management Skills
- Sales Solution Skills
- Ability to drive sales teams and collaborate effectively
Requirements
- Solid sales experience in a CX technology or services environment
- Sound understanding of IT Managed Services environment
- Demonstrable experience of solution-based selling with a proven track record of sales over-achievement
- Prior experience in selling complex solutions and services to C-Level clients
- Experience in resolving a wide range of issues creatively
- Strong experience in networking with senior internal and external stakeholders
- Expert level capability and ability to work independently
Qualifications and Certifications
- Deep knowledge and understanding of the Contact Center landscape
- Experience with Contact Center solutions such as Genesys, Cisco, Nice, Amazon Connect
- Experience in Digital transformation of Customer Experience and automation processes
Company Description
NTT DATA is a $30+ billion trusted global innovator of business and technology services.
- We serve 75% of the Fortune Global 100
- Committed to helping clients innovate, optimize and transform for long-term success
- Invest over $3.6 billion each year in R&D
- Global Top Employer with diverse experts in more than 50 countries
- Services include business and technology consulting, data and artificial intelligence
- Part of NTT Group and headquartered in Tokyo
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