You: You’re all about the magic of live experiences. A born relationship-builder, you know exactly how to help partners shine and aren’t afraid of navigating the tough conversations that come with the territory. You see every piece of customer feedback as a chance to make things better and want to apply all these skills in a growing business that’s having a huge amount of positive impact. Sound like you? Keep reading…
Us: A rapidly growing face-value ticket marketplace that’s changing the game in live events. We pair our passion for music and live events with cutting edge technology to deliver remarkable fan and organizer experiences. We’ve made our mark in Australia and the UK and the next stop is the United States.
Mission:
As Tixel continues its exciting expansion across the United States, we’re building relationships with top Festivals, Venues, Conferences and Ticketing Companies. As our very first Customer Success leader in this region, you’ll be hands-on in ensuring every partner thrives with Tixel by providing attentive support and showcasing the full value of our platform.
Working closely with the Head of Business Development, you’ll gather critical feedback from event partners that will shape both our product and business strategies. Your insights will help us deepen existing partnerships and open doors to new ones. As the business grows, you’ll have the chance to grow a team that services our event partners. If you’re excited to pave the way in a rapidly evolving industry and love turning partner feedback into tangible growth, this is your opportunity to make a lasting impact at Tixel.
The Gig:
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Provide white glove service – to onboard our first event partners so they have the best possible Tixel experience and become brand champions.
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Run point on commercial conversations – including new business agreements, contract renewals, upsells, cross-sells. This may also include hard conversations around client obligations.
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Get in deep with our partners – Forge strong relationships with prominent promoter groups, primary ticketing companies and other stakeholders in the ‘Live’ ecosystem. Builds trust that impacts positively on how Tixel is perceived in the market.
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Synthesize Feedback – Whilst spending time with event partners, you will gather feedback and feed it back to the business to influence product roadmap and go-to-market strategy.
What You Bring:
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Lives and breaths live events – you understands the music and live events landscape; forges strong connections with promoters and venues.
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Strategic Mindset – Combine your industry knowledge with Tixel’s business objectives and can identify opportunities for growth, including potential strategic partnerships, warm introductions, and referrals.
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Technical Chops – the ability to learn how Tixel’s product works, set up events, and provide technical support to event partners including their ticketing integrations.
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Client Service & Composure – Skilled at managing live event relationships, even when issues arise; keeps a cool head during chaos, handles tough conversations confidently, and sets clear expectations.
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Proactive & Solution-Oriented – Takes swift action on challenges; owns outcomes from start to finish, can problem solve with incomplete information
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Adaptable – Thrives in a fast-paced environment; willing to flex outside regular hours to support partners.
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Organized – Expertly manages multiple priorities; meets deadlines without compromising quality.
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Experience – Has worked as part of high-performing customer success teams and can mentor team members
Why you’ll love it here
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You’ll be a part of a fast-paced, high-energy team aligned with the love of music and live events.
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We work hard, but we have fun. Otherwise, what’s the point?
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You will have true ownership over your area of responsibility, and your input will be pivotal to the company’s success. In turn, you’ll have a real impact on people and the live events industry.
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We’re proud of the fact we have a diverse team, are family-friendly, and have a flexible work environment with our HQ based in Melbourne, Australia, and growing teams in the UK and US.
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You’ll get an extra personal day off every month.
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We offer a monthly ticket allowance.
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We will invest in your development with access to a ‘level-up’ allowance and make it our priority to help you achieve your career objectives.
Give it a shot!
We’re not counting the years on your resume. What gets us buzzing is talent and passion. If you’ve got the fire, we’re here to fan the flames!
Feeling like you don’t tick every box? Stop right there! You’re probably selling yourself short. We’re on the hunt for hidden gems, so throw your hat in the ring and let’s see what you’ve got.
Here at Tixel, we believe that Diversity, Equity, and Inclusion (DE&I) is key to achieving our mission, which means we are dedicated to making our hiring fair, unbiased and inclusive. So, if you’re from a background that’s not seen enough in our industry – whether you’re female, gender diverse, neurodiverse, a person of colour, part of the LGBTQIA+ family, or any underrepresented star – we’re especially keen to hear from you.
Originally posted on Himalayas
