This is a remote position.
Role Name: Social Media Community Manager
Schedule:
- 40 hours/week, Wednesday through Sunday
Client Time zone: Pacific Time (PST)
Client Overview
Join a thriving, modern jewellery brand that’s making waves in the fashion industry. This established e-commerce company connects with thousands of passionate customers daily through their vibrant social media presence. With a dedication to quality and customer satisfaction, they’ve built a loyal following that actively engages with their brand across multiple platforms.
Job Description
Step into an exciting role as the voice of a premium jewellery brand across social media platforms. You’ll be at the heart of customer engagement, managing a dynamic community of fashion enthusiasts and jewellery lovers. This position offers the perfect blend of customer service, community management, and brand advocacy, where you’ll handle high-volume interactions while maintaining the brand’s professional and friendly tone. Using modern tools like Sprout Social, you’ll be instrumental in fostering meaningful connections between the brand and its community.
Responsibilities
- Manage and respond to 400+ daily customer interactions across social media platforms
- Provide expert assistance with product inquiries and promotional information
- Foster community engagement through proactive interaction and timely responses
- Monitor and address customer feedback, ensuring positive resolution of concerns
- Escalate complex issues to appropriate internal teams
- Track and analyse customer sentiment and engagement patterns
- Document frequently asked questions and emerging trends
- Generate insights from customer interactions to improve community engagement
- Maintain brand voice and tone across all communications
- Collaborate with the customer service team for seamless support
Requirements
- Proven experience managing high-volume social media interactions (150+ daily minimum)
- Exceptional written and verbal English communication skills
- Demonstrated proficiency with social media management platforms, particularly Sprout
- Strong multitasking abilities while maintaining attention to detail
- Experience in customer service or community management
- Ability to work independently and meet response time targets
- Professional demeanour with a friendly, engaging communication style
- Fast and accurate typing skills
- Comfortable working Wednesday through Sunday schedule
- Available during Pacific Time zone business hours
- Experience with Slack and modern communication tools
- Proven track record of maintaining quality in fast-paced environments
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_22576_JOB
Originally posted on Himalayas
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