Think Global – Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly peoples company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future!
Position Overview:
We are seeking Registered Nurses located in Switzerland with an active RN license (from Switzerland) to work for our premium International client in the medical field. This is a fully remote/work-from-home position providing courteous and efficient service to customers in assigned accounts. You will be trained for the key job responsibilities.
Key Responsibilities:
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Resolves customer inquiries, complaints, and requests, including technical or clinical information while working within a defined scope of practice.
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Serves as a telecare clinical contact for patients, clinical staff, and internal team members (i.e. within the employers organization or the clients organization).
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Addresses escalations from Level 1 technical services team members, acting as a backup for Technical Services Supervisors.
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Adheres to all environmental, health, and safety SOPs, equipment policies and procedures, including any department or organization specific requirements.
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Serves as a liaison between customers, the employers staff members, and clients staff members.
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Identifies and assists in implementing any changes necessary to manage the accuracy of information within online platform(s), troubleshooting trees, and any other reference or guide materials.
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Seeks enhancements to improve customer experience, equipment reliability and treatment quality.
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Completes scheduled and unscheduled outbound calls to telecare patients and clinical collaborators.
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Receives unscheduled inbound calls from telecare patients and clinical collaborators.
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Ability to analyze and use data analysis tools.
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Understands trends for treatments sourced from treatment platform and can decipher clinical root causes, user root causes, or product root causes for treatment deviations.
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Shares relevant call information with appropriate stakeholders and documents call outcomes appropriately.
Training Program:
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Eight weeks of paid training.
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Training covers technical support and treatment analysis.
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Training is fully remote/work-from-home.
Schedules:
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Training: Monday to Friday: 12:00 PM – 5:00 PM CET (6 hours/day).
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Operating Hours: Flexible: Monday to Friday, 9:00 AM – 6:00 PM CET. Expected to work for 2 hours/day.
Why Join Us?
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Work from the comfort of your home.
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Hourly rate during the training is 48 Euros.
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Hourly rate after completion of the training is 48 Euros.
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Opportunity to be part of a revolutionary and multicultural company.
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Continuous professional development and support.
Application Process:
If you are a dedicated and compassionate Registered Nurse with a valid license from Switzerland, we encourage you to apply quickly. The training program begins soon, and we are eager to welcome you to our team.
Requirements:
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You are currently living in Switzerland.
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Active RN License (BSc or other diploma from a nursing program).
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2-4 years contact center or customer service experience (preferred, not required).
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Experience with dialysis therapy (preferred, not required).
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Excellent verbal and written communication skills in both German and English.
Internet and Hardware Requirements:
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Internet: Broadband connection with Ethernet-based LAN, 50 Mb/s speed from local ISP.
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Processor: Intel Core i5 or higher/AMD 5 or higher.
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RAM: 16GB RAM.
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Storage: 120GB SSD.
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Headset: Wired USB.
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Operating System: Windows 11 or higher.
Benefits:
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Home-based working with a competitive salary.
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Project-based opportunities.
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Long-term cooperation agreement.
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Career development.
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Gamification program (make more money, get holiday paid hours).
Originally posted on Himalayas
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