SafetyWing (YC W18) is seeking a Tech Ops Specialist interested in building a global safety net with us. Our top priority is to help our customers find solutions that help them get what they want and need. We aim to resolve customer problems openly and effectively, turning challenges into positive experiences that make our customers not only happy supporters of SafetyWing, but happy in general. We provide around-the-clock support with a flexible schedule. No fixed shifts – just daytime hours in your own time zone.
🚀 About SafetyWing
At SafetyWing, we’re building a global social safety net for remote workers—simple health, insurance, and retirement products designed to replace national welfare systems. Our mission is to remove geographical borders as a barrier to equal opportunity and freedom for everyone. If we succeed, we believe this will be one of the most important tasks of our time.
Our approach is grounded in these principles:
- Be honest
- Help the customer
- Be clear and concise
- Be kind and make the customer happy
💻 Your role on the team:
- Provide technical support via chat or email
- Troubleshoot and resolve issues beyond first-line support
- Handle operational tasks including data entry and Jira ticket management
- Identify patterns in issues and recommend system or process improvements
🧪 We are looking for someone who
- Has excellent English language skills (written and spoken)
- Has strong analytical and problem-solving skills and the ability to work independently
- Is comfortable working on weekends and available for 30+ hours a week
- Has experience with debugging issues, Jira, SQL, and Postman
- Extra shine if you have experience with Intercom, customer service, or healthcare
- Asia and Americas time zone preference but EMEA also welcome
😀 We like to work with people who:
- Want to help build a global social safety net on the Internet.
- Think for themselves instead of copying others.
- Are willing to try new things, even with the risk of failure.
- Are intellectually curious and open to new ideas.
- Are creative and bold in the face of any problems.
- Have strong integrity and do the right thing.
🧘 Benefits beyond base pay:
- Fully remote work environment – work from anywhere globally
- Our own global safety net, giving you worldwide health, income, and travel coverage
- A minimum of four weeks of vacation per year
- A new laptop
- Potential to unlock equity compensation, yearly home office allowance and more
🚀 We look forward to hearing from you!
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