At TalentWorldGroup, we believe in thinking globally and expecting amazing. As a revolutionary multilingual contact center, we are committed to reinventing professional home-based work and building the workplace of the future. We are a people-first company offering flexible, long-term, and rewarding opportunities for driven professionals.
Position Overview
We are currently seeking experienced, technically skilled professionals to join our remote call center operations. Native-level fluency is required in Italian. This role is part of a premium home-based project, involving first-level support through both inbound and outbound services. You will be the first point of contact for customers seeking assistance with our products, services, or technical issues.
Key Responsibilities
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Respond to and manage incoming customer requests via phone
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Serve as the first and single point of contact for technical inquiries and general support
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Provide fast, prioritized assistance to key customers
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Manage call-back services and follow-up communications
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Log and classify all customer interactions (received, attended, abandoned)
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Analyze call data and report service activity and feedback
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Monitor and control real-time call center operations
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Maintain call history and resolution tracking
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Support documentation management and internal communications
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Coordinate external communications with relevant institutions or partners
Requirements
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Technical Background: Intermediate-level vocational training or previous experience in technical customer service, preferably in electronics, machinery, or industrial sectors
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Software Knowledge: Proficiency in Salesforce and standard office software (spreadsheets, calculation tools)
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Communication & Organization: Strong phone etiquette, accurate documentation, and the ability to work efficiently with discretion
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Professionalism: Familiarity with institutional/business protocol; ability to handle formal communication and administrative tasks
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Language Proficiency: Fluent English plus native-level fluency in Italian.
Required Tools
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Internet: Broadband with wired Ethernet connection
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Hardware:
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Processor: Minimum 1.8GHz (64-bit preferred)
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RAM: 8GB or more
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Storage: Minimum 10GB free
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Screen resolution: 1920×1080 preferred
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Wired USB headset
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Operating System:
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Windows 11 or later
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Mac OSX 13 or later
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Work Schedule
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4 to 5 hours per day- Also the possibility of full time
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Between 09:00 to 18:00 CEST
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Monday to Friday
What We Offer
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100% Remote Work
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Flexible, Project-Based Assignments
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Long-Term Collaboration Opportunities
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Career Development Paths
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Gamification Program (Earn bonuses, paid holiday hours)
Join Us
If you’re tech-savvy, organized, and passionate about customer service, this is your chance to join a dynamic team building the future of remote work. Apply now and help us deliver amazing service across the globe.
Application Deadline: 05/12/2025
Originally posted on Himalayas
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