Description
We are currently seeking a dedicated Technical Support Specialist to join Biedermann Hoenig Semprevivo, a leading law practice in New York City. As a Technical Support Specialist, you will play a crucial role in providing technical assistance and support to our team members, ensuring smooth operations and efficient workflow. You will have the opportunity to work on a variety of projects, ranging from troubleshooting hardware and software issues to implementing new technologies and systems.
This role is vital to our organization as it directly impacts our team’s productivity and overall efficiency. The Technical Support Specialist will collaborate with various departments to address technical challenges, optimize systems, and enhance our IT infrastructure. Strong problem-solving skills, attention to detail, and a customer-oriented approach are key for success in this position.
Responsibilities:
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Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
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Diagnose and troubleshoot technical issues, both remotely and in person, to ensure minimal downtime.
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Install, configure, and maintain hardware and software components to ensure smooth operations.
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Collaborate with team members to identify and implement solutions to improve IT systems and processes.
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Assist in the setup and maintenance of audio/visual equipment for meetings and presentations.
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Create and update technical documentation and manuals for IT systems and procedures.
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Monitor and maintain IT inventory, including equipment and software licenses.
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Conduct regular system audits to ensure compliance with security protocols and data protection regulations.
Requirements:
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Strong knowledge of computer systems, networks, and IT systems.
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Excellent problem-solving skills and the ability to troubleshoot technical issues efficiently.
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Experience with operating systems, such as Windows and MacOS.
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Familiarity with help desk software and remote support tools.
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Good understanding of IT security best practices and data protection principles.
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Effective communication skills and a customer-oriented approach.
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Ability to work independently as well as part of a team in a fast-paced environment.
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Attention to detail and strong organizational skills.
Originally posted on Himalayas
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