As a Live Chat Support Agent, you’ll be the first point of contact for customers via online chat. You will handle inquiries, resolve issues, and provide information or technical support—all in writing.
🧰 Key Responsibilities
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Respond to customer inquiries through chat platforms
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Troubleshoot issues or escalate when necessary
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Provide detailed, accurate information about products/services
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Document interactions in CRM systems
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Meet response time and customer satisfaction targets
🧑💼 Qualifications
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High school diploma or GED (some employers require more)
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Strong written communication skills
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Typing speed of at least 35-45 WPM
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Basic computer literacy
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Prior customer service experience is a plus (not always required)
Originally posted on Himalayas
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