This is a remote position.
Role Name: Medical Receptionist
Schedule:
- Tuesday-Friday 10am-3pm EST. MD time (20 hours a week)
Client Timezone: Maryland
About the Role:
We are seeking a highly organized and compassionate Patient Care & Operations Coordinator to support the day-to-day operations of a remote mental health practice specializing in medication management. Working closely with a board-certified psychiatric nurse practitioner, the ideal candidate will have excellent communication skills, strong attention to detail, and the ability to think critically and act proactively.
This is a remote position that plays a crucial role in ensuring smooth communication, accurate record-keeping, efficient scheduling, and compassionate patient engagement.
Key Responsibilities:
1. Patient Communication & Call Management
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Respond to incoming calls and text messages with professionalism and empathy.
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Use critical thinking to provide accurate responses to patient inquiries.
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Document unresolved queries in a shared Excel tracker for provider review.
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Escalate urgent matters directly to the provider via phone or text.
2. Email Management
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Monitor and respond to emails promptly.
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Escalate complex or clinical issues to the provider.
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Maintain a clean and organized inbox by archiving completed inquiries.
3. Appointment Scheduling & Coordination
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Schedule new and follow-up appointments using ALMA or HEADWAY based on insurance type.
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Monitor synced calendars to prevent appointment conflicts.
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Guide patients to the appropriate billing platform based on their insurer:
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UHC, Aetna, Cigna (MD, VA): Use ALMA.
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Cigna & Aetna (DC): Use ALMA.
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CareFirst BCBS (DC, MD, VA): Use HEADWAY.
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Maintain existing HEADWAY bookings if insurance is approved.
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Manage Zocdoc appointments as per internal guidelines.
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Ensure all intake forms, assessments, and Auto Pay authorizations are completed before appointments.
4. Patient Outreach & Follow-Up
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Reach out to patients who haven’t been seen in over three months to schedule follow-ups.
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Respond to patient inquiries across email, text, and phone with warmth and timeliness.
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Engage with patient inquiries on social media platforms, especially Facebook.
5. Document & Demographic Management
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Collect and upload insurance cards and ID documentation to patient records.
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Ensure Medicaid patients submit both their Medicaid ID and driver’s license.
6. Data Accuracy & EHR System Support
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Maintain accurate patient data across all platforms.
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Support EHR platform migration (from ICANote to SimplePractice) by assisting with data transfers and chart updates.
Requirements:
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Prior experience in healthcare administration, ideally in a mental health setting.
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Familiarity with EHR platforms, particularly ICANOTE and preferably SimplePractice.
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Strong organizational and multitasking skills.
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Excellent written and verbal communication.
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High attention to detail and commitment to patient confidentiality.
Additional Responsibilities (Discussed During Interview):
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Schedule intake assessments (with additional compensation per session).
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Conduct email outreach to local therapists and PRPs (Psychiatric Rehabilitation Programs) for collaboration opportunities.
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Request patient reviews on platforms like Google and Zocdoc via email, phone, or text.
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_22311_JOB
Originally posted on Himalayas
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