Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
We’re seeking a Head of Quality Assurance (QA) to lead the organization’s quality charter across all engineering and customer-facing functions — Platform Engineering, Customer Success Engineering, Data Science, and AI Research. This role will define and drive the end-to-end quality vision for an AI-driven SaaS platform, ensuring that Netomi’s products meet the highest standards of functionality, performance, reliability, and security.
This leader will establish a center of excellence for Quality, embedding QA thinking across teams — from functional, non-functional, performance, and security testing to data validation and model accuracy testing — while cultivating a culture of continuous improvement and automation-driven efficiency.
Responsibilities:
Quality Strategy and Leadership –
Define and execute the Quality Engineering vision and roadmap aligned with organizational goals.
Build and lead a multi-disciplinary QA team (Platform QA, Data Quality, Automation, and Performance Engineering).
Partner with engineering, product, and customer success leaders to ensure quality is embedded across the SDLC.
Establish quality KPIs and dashboards for visibility into release readiness, product stability, and production health.
End-to-End Quality Ownership –
Own functional and regression testing strategy across microservices, SDKs, APIs, and UI layers.
Expertise in performance testing tools (JMeter, Gatling, Locust) and security testing (OWASP, Burp Suite, ZAP).
Strong grasp of API and SDK testing, ideally for multi-platform environments (web, mobile, voice).
Exceptional communication, leadership, and stakeholder management skills with an ability to influence across functions.
Preferred Skills
Experience in AI/ML testing, data validation, and model governance frameworks.
Familiarity with observability stacks (ELK, Grafana, Datadog, OpenTelemetry) for production monitoring.
Understanding of GenAI systems, prompt testing, and retrieval-augmented generation (RAG) validation.
Exposure to B2B enterprise platforms and multi-tenant SaaS architectures.
Knowledge of secure SDLC and compliance frameworks (SOC 2, ISO 27001).
Why Netomi
Work at the frontier of AI-driven customer experience.
Influence quality strategy across platform, AI, and customer success ecosystems.
Collaborate with top-tier engineers and data scientists in a high-growth, innovation-driven culture.
Competitive compensation, fast career progression, and global exposure.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.