Strategic Account Manager

Role Description

Moog Medical Devices (MMD) is looking for a Strategic Account Manager. You will manage high valued accounts, with the objective to retain and grow the business between both MMD and key accounts.

• Build and maintain relationships to be both the voice of the customer to Moog and MMD’s voice to the customer.
• Develop new business, evaluate and quote business opportunities, and manage awarded project opportunities.
• Manage forecast, increase bookings, and drive overall customer satisfaction.
• Drive cross-functional coordination with internal teams to implement new designs or design changes accurately.
• Manage the Sr Sales Assistant and potentially Sales Representatives.
• Report to the Director National Sales in Salt Lake City, UT.
• Remote or hybrid work schedule may be considered.

As a Strategic Account Manager, you’ll also be responsible for:

• Building sustainable relationships with key strategic customers by providing necessary information and fulfilling requests in a timely manner.
• Effectively communicating and developing relationships over a wide range of operational and professional levels, including buyers, engineers, and C-suite level executives.
• Retaining and growing business with customers, measured with KPIs.
• Conducting negotiations with customers to establish long-term relationships through MSA, contracts, and long-term purchase orders.
• Monitoring and managing common KPIs with customers to ensure MMD operates accordingly.
• Leading problem-solving discussions and facilitating technical conversations about MMD products.
• Managing multiple accounts simultaneously to balance demand from MMD.
• Interacting with other departments to develop and facilitate the implementation of new product introductions or changes to current products.
• Owning the quoting process and keeping quoting tools up to date within MMD.

Qualifications

• Bachelor of science degree in engineering, technology, or business from an accredited university.
• Minimum five (5) years relevant work experience, including customer-facing roles and responsibilities.
• Strong interpersonal and communication skills with technical and operating personnel both external and internal.
• Ability to succeed in a highly regulated compliance-oriented environment while providing service excellence.
• Ability to identify, develop, grow, and maintain relationships with key stakeholders both at customers and within Moog.
• Ability to manage complex critical situations appropriately.
• Ability to travel up to 20%.
• Understanding of documentation, basic product performance, and manufacturing methods.
• Ability to understand and apply financial and costing information to generate a business case to evaluate opportunities.
• Ability to understand market data to be applied on quotes, forecasts, and growth direction opportunities.

Benefits

• Great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan.
• Flexible Spending and Health Savings Accounts.
• Flexible paid time off, holidays, and parental leave program.
• Relocation assistance.
• Comprehensive insurance coverage including medical, dental, vision, life, disability, and Employee Assistance Plan (“EAP”).
• Tuition assistance, mentorship and coaching opportunities, leadership development, and other personal growth programs.
• Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.
• Additional site-specific benefits may be offered.